Maximize member satisfaction.

Give your members something to write home about.

Give your members something to write home about.

Platform plus.

Leading edge technology, paired with full service or à la carte consulting, administration, and pharmacy benefit management solutions.

Build a better benefit plan.

Drawbridge for Plan Sponsors
Drawbridge Platform
Everything you need to manage your benefit plan.

Designed to foster deeper connections between plan sponsors, members, and their healthcare providers through a unique blend of digital innovation and personalized service, Drawbridge enhances transparency, increases member engagement, and promotes better-informed decision making.

Drawbridge enables plan sponsors to:

  • Enhance engagement. Real-time benefits balance, online clinical consultations, integrated pharmacy, and other powerful tools drive member satisfaction.
  • Connect, securely. Direct upload of contribution information, download of statements and reports, and regular, two-way communication.
  • Simplify governance. Your important plan documents securely stored in one place, with powerful search and sort, retention alerts, and full audit trail.
  • Pay direct. Seamless point-of-sale claims submission and adjudication for a wide range of healthcare services.
  • Make data-driven decisions. Data points, trends, and anomalies become actionable insights, enabling intelligent, forward-looking decisions.

From turnkey to heavily customized, every implementation is unique. Our flexible, modular architecture enables you to leverage only the platform elements you require.

Third-Party Administration and Claims Adjudication
Let us do the heavy lifting.

We offer a wide variety of pension and benefit plan administration services in any number of configurations. Our team of administration experts can perform the full range of required administration functions on your behalf, or we can support your in-house administration team with tools and technology, training and education, and overflow staffing.

Our administration services include:

  • Member and employer database management
  • Contribution recording, balancing, and delinquency management
  • Eligibility determination (including hour bank/dollar bank)
  • Member service with multi-lingual call centre
  • Adjudication and payment of benefit claims
  • Processing of life events (retirement, termination, death, marriage breakdown)
  • Fund accounting and financial reporting
  • Trustee meeting management
Pensions and Benefits Consulting
Measure twice, cut once.

Exceptional benefits consulting is rare. It involves a unique balance of creativity and rigour, efficiency and attention to detail. Our team of actuaries, CFA Charterholders, licensed insurance specialists, and experienced analysts provides solutions tailormade to the specific needs of your pension or benefit program.

Our consulting services include:

  • Plan design and governance
  • Asset liability modelling
  • Actuarial valuations
  • Stress testing and tracking
  • Insurance proposal and renewal analysis and negotiation
  • Experience studies, costings, projections, and complex calculations (e.g. reciprocal transfers, marriage breakdowns)
  • Policy development and assistance with legislative compliance
  • Investment manager search, selection, and performance measurement
  • Member communications and information sessions
Disability Management​
Mitigate the human and financial costs of disability.

We help clients minimize lost time by employing a strategy of early intervention and employee advocacy administered within a consistent framework of established best practices. Beyond enhancing recoveries, our approach fosters trust among employees through respect for claimants, case management consistency, and strict adherence to the protection of personal health information.

Our multidisciplinary team of clinicians, therapists, and case managers focus on efficient, accurate diagnosis of illness or injury, quick and effective treatment, and prompt recovery and return to work. With a wide range of integrative disability management and rehabilitation solutions, we work with plan sponsors on either a per-member-per-month or as-needed basis.

Our disability management services include:

  • Short- and long-term disability adjudication
  • Disability care management
  • WSIB claims coordination
  • Return to work coordination
  • Independent medical and functional abilities evaluations
  • Ergonomic and worksite demands analysis
  • Vocational rehabilitation
  • Data analysis and integrative reporting
Drawbridge Platform
Everything you need to manage your benefit plan.

Designed to foster deeper connections between plan sponsors, members, and their healthcare providers through a unique blend of digital innovation and personalized service, Drawbridge enhances transparency, increases member engagement, and promotes better-informed decision making.

Drawbridge enables plan sponsors to:

  • Enhance engagement. Real-time benefits balance, online clinical consultations, integrated pharmacy, and other powerful tools drive member satisfaction.
  • Connect, securely. Direct upload of contribution information, download of statements and reports, and regular, two-way communication.
  • Simplify governance. Your important plan documents securely stored in one place, with powerful search and sort, retention alerts, and full audit trail.
  • Pay direct. Seamless point-of-sale claims submission and adjudication for a wide range of healthcare services.
  • Make data-driven decisions. Data points, trends, and anomalies become actionable insights, enabling intelligent, forward-looking decisions.

From turnkey to heavily customized, every implementation is unique. Our flexible, modular architecture enables you to leverage only the platform elements you require.

Pensions and Benefits Consulting
Measure twice, cut once.

Exceptional benefits consulting is rare. It involves a unique balance of creativity and rigour, efficiency and attention to detail. Our team of actuaries, CFA Charterholders, licensed insurance specialists, and experienced analysts provides solutions tailormade to the specific needs of your pension or benefit program.

Our consulting services include:

  • Plan design and governance
  • Asset liability modelling
  • Actuarial valuations
  • Stress testing and tracking
  • Insurance proposal and renewal analysis and negotiation
  • Experience studies, costings, projections, and complex calculations (e.g. reciprocal transfers, marriage breakdowns)
  • Policy development and assistance with legislative compliance
  • Investment manager search, selection, and performance measurement
  • Member communications and information sessions
Third-Party Administration and Claims Adjudication
Let us do the heavy lifting.

We offer a wide variety of pension and benefit plan administration services in any number of configurations. Our team of administration experts can perform the full range of required administration functions on your behalf, or we can support your in-house administration team with tools and technology, training and education, and overflow staffing.

Our administration services include:

  • Member and employer database management
  • Contribution recording, balancing, and delinquency management
  • Eligibility determination (including hour bank/dollar bank)
  • Member service with multi-lingual call centre
  • Adjudication and payment of benefit claims
  • Processing of life events (retirement, termination, death, marriage breakdown)
  • Fund accounting and financial reporting
  • Trustee meeting management
Disability Management​
Mitigate the human and financial costs of disability.

We help clients minimize lost time by employing a strategy of early intervention and employee advocacy administered within a consistent framework of established best practices. Beyond enhancing recoveries, our approach fosters trust among employees through respect for claimants, case management consistency, and strict adherence to the protection of personal health information.

Our multidisciplinary team of clinicians, therapists, and case managers focus on efficient, accurate diagnosis of illness or injury, quick and effective treatment, and prompt recovery and return to work. With a wide range of integrative disability management and rehabilitation solutions, we work with plan sponsors on either a per-member-per-month or as-needed basis.

Our disability management services include:

  • Short- and long-term disability adjudication
  • Disability care management
  • WSIB claims coordination
  • Return to work coordination
  • Independent medical and functional abilities evaluations
  • Ergonomic and worksite demands analysis
  • Vocational rehabilitation
  • Data analysis and integrative reporting
Drawbridge Platform
Everything you need to manage your benefit plan.

Designed to foster deeper connections between plan sponsors, members, and their healthcare providers through a unique blend of digital innovation and personalized service, Drawbridge enhances transparency, increases member engagement, and promotes better-informed decision making.

Drawbridge enables plan sponsors to:

  • Enhance engagement. Real-time benefits balance, online clinical consultations, integrated pharmacy, and other powerful tools drive member satisfaction.
  • Connect, securely. Direct upload of contribution information, download of statements and reports, and regular, two-way communication.
  • Simplify governance. Your important plan documents securely stored in one place, with powerful search and sort, retention alerts, and full audit trail.
  • Pay direct. Seamless point-of-sale claims submission and adjudication for a wide range of healthcare services.
  • Make data-driven decisions. Data points, trends, and anomalies become actionable insights, enabling intelligent, forward-looking decisions.

 

From turnkey to heavily customized, every implementation is unique. Our flexible, modular architecture enables you to leverage only the platform elements you require.

Pensions and Benefits Consulting
Measure twice, cut once.

Exceptional benefits consulting is rare. It involves a unique balance of creativity and rigour, efficiency and attention to detail. Our team of actuaries, CFA Charterholders, licensed insurance specialists, and experienced analysts provides solutions tailormade to the specific needs of your pension or benefit program.

Our consulting services include:

  • Plan design and governance
  • Asset liability modelling
  • Actuarial valuations
  • Stress testing and tracking
  • Insurance proposal and renewal analysis and negotiation
  • Experience studies, costings, projections, and complex calculations (e.g. reciprocal transfers, marriage breakdowns)
  • Policy development and assistance with legislative compliance
  • Investment manager search, selection, and performance measurement
  • Member communications and information sessions
Third-Party Administration and Claims Adjudication
Let us do the heavy lifting.

We offer a wide variety of pension and benefit plan administration services in any number of configurations. Our team of administration experts can perform the full range of required administration functions on your behalf, or we can support your in-house administration team with tools and technology, training and education, and overflow staffing.

Our administration services include:

  • Member and employer database management
  • Contribution recording, balancing, and delinquency management
  • Eligibility determination (including hour bank/dollar bank)
  • Member service with multi-lingual call centre
  • Adjudication and payment of benefit claims
  • Processing of life events (retirement, termination, death, marriage breakdown)
  • Fund accounting and financial reporting
  • Trustee meeting management
Disability Management​
Mitigate the human and financial costs of disability.

We help clients minimize lost time by employing a strategy of early intervention and employee advocacy administered within a consistent framework of established best practices. Beyond enhancing recoveries, our approach fosters trust among employees through respect for claimants, case management consistency, and strict adherence to the protection of personal health information.

Our multidisciplinary team of clinicians, therapists, and case managers focus on efficient, accurate diagnosis of illness or injury, quick and effective treatment, and prompt recovery and return to work. With a wide range of integrative disability management and rehabilitation solutions, we work with plan sponsors on either a per-member-per-month or as-needed basis.

Our disability management services include:

  • Short- and long-term disability adjudication
  • Disability care management
  • WSIB claims coordination
  • Return to work coordination
  • Independent medical and functional abilities evaluations
  • Ergonomic and worksite demands analysis
  • Vocational rehabilitation
  • Data analysis and integrative reporting
Contact Us
Optional Group Life Insurance

Statistics indicate that Canadian families require insurance coverage at a level of four to six times their annual household income. One of the most valuable assets that we as individuals possess is the ability to earn an income. Loss of income through untimely death can have a devastating effect on a family’s lifestyle and dreams, unless provisions are made for the replacement of lost income. Optional Group Life Insurance provides the opportunity for you and your spouse to purchase additional life insurance to supplement the basic life insurance protection.


Optional Supplemental AD&D

Accidents happen everywhere–on the job, at home, on holidays, and in many other situations. This insurance provides an opportunity to purchase economical supplemental AD&D insurance. This coverage can be applied to you, your spouse, and your dependant children.

Disability Management

After illness or injury, the road to recovery can be lengthy. That makes an early start in assisting someone back to a healthy work state essential.



Early Intervention Program

Drawbridge’s early intervention program concentrates on one’s ability, not their disability. Our aim is to assist the member in finding the right tools and solutions for a timely recovery, with the intention of returning the member to their previous, or modified job. Our integrated approach to disability management includes actively involving the member, employer, primary physician, and other treatment providers. This allows us to focus not just on the illness or injury, but also on other issues that may be impeding the member’s recovery and ultimate return to work.

How It Works

  • As soon as a member has been absent from work due to illness or injury for five consecutive days, the employer contacts Drawbridge to initiate the process.
  • The disability management team prepares to meet with the member, the member’s primary physician, and the employer, and coordinates the support of specialists.
  • After the initial assessment, the disability management team develops a course of action for the member’s return to the workplace.
  • We ensure that active and appropriate treatment is ongoing throughout the duration of the claim.

Advantages of a Disability Management Program

Employees


  • Statistically reduces length of recovery.
  • Promotes pro-active rehabilitation.
  • May provide modified/rehabilitative job capabilities.
  • Provides access to specialists and/or diagnostic procedures on a timely basis.

Employees


  • Expeditious return of plan member to workplace.
  • Reduces the duration and cost of employee absenteeism.
  • Strengthens employee and employer relationship by facilitating open communication.
  • Reduces loss of productivity.
Administrative Services Only

An ASO arrangement can help reduce the high administration costs charged by an insurance company. Under this arrangement, an employer provides benefits to plan members on a self-insured basis. No premium is paid to the insurer for ASO benefits. The employer only pays for the actual claims incurred by plan members, plus an administration fee. The ASO arrangement is best suited for benefits such as extended health and dental, since claims for these benefits are predictable, short term, and generally not catastrophic.

Stop Loss Insurance

To mitigate the impact of unexpectedly high claims under a self-insured plan, Drawbridge offers stop loss insurance. Once claims for an individual or family have reached a certain amount, the cost for any further claims during the policy year transfers from the employer to the insurer. The per individual or per family stop loss benefit can be designed in two different ways: (a) applied to drug claims only; or, (b) applied to the entire extended health benefit (excluding emergency out-of-country coverage). Drawbridge offer flexible stop loss benefit amounts starting at $500.

Health Spending Accounts

An HSA provides reimbursement for medical and dental expenses that qualify under the Income Tax Act and that are not covered elsewhere. While a Cost Plus program is usually only set up for business owners or key executives, a Health Spending Account can deliver benefits in a tax-effective manner for all employees. In order to be a tax-effective program, an HSA must comply with regulations set out by the Canada Revenue Agency, and it must be fully funded by employer contributions. An HSA works essentially like a bank account. A credit amount is allocated to each employee. The employees use the credited amount to cover an extensive range of medical and dental costs incurred for themselves or their dependents.



Advantages of an HSA

Employees


  • Credit amounts are non-taxable (except in Quebec).
  • Covers a broad scope of health and dental services not reimbursable under a group plan.
  • Gives the employee more control to spend their credits on what they need.
  • Offers an expanded definition of dependant.

Employees


  • Employer paid credits are deductible.
  • Effective cost containment strategy since benefit spending is limited to a defined contribution amount.
  • Can be coordinated with the group plan or offered on a stand-alone basis
Cost Plus


Cost Plus is a tax-effective way for an employer to pay for an individual’s claims that are not covered under the group benefit plan. This program is usually provided for incorporated business owners and other key executives. Unlike a traditional fully insured group benefit plan, Cost Plus is a self-insured program, paid with corporate dollars on a claim-by-claim basis. Cost Plus covers medical and dental expenses that qualify under the Income Tax Act.

Advantages of Cost Plus

  • Benefits paid to an individual are non-taxable
  • 100% tax deductible business expense
  • No monthly premium payments required
  • Covers a more extensive range of services and expenses than a group benefit plan
  • Broader definition of an eligible dependent

Before implementing a Cost Plus program, we encourage you to consult with your professional tax advisor to ensure you qualify, and before any expenses are submitted for reimbursement, you will need to ensure the expenses are eligible. For a complete list of eligible medical expenses (form IT-519), visit Canada Revenue Agency’s website or call 1-800-959-2221